Program Outline
1.0 What Is A Problem?
Typical Approaches - Problem Definition & Implications
2.0 The Problem Solving Procedure
Define - Analyze - Identify Root Cause
Find Solutions - Identify Best Solution - Take Action
3.0 How To Specify The Problem
The Importance of Specification
Causal Vs. Symptomatic Specification
Elements of A Good Specification
4.0 Tools For Data Acquisition & Analysis
Fishbone Diagrams
The Case Of The Tasteless Coffee Exercise
Forms & Checklists
Process Charts & Fishbone Diagrams
Surveys, Line, Scatter Diagrams, Bar, & Pie Charts
5.0 Managerial Statistics
Correlation analysis
Multi-Variate Correlation
Forecasting
Statistical Analysis - Statistical Sampling
6.0 System Dynamics
Elements of Systems - Systems Thinking
7.0 Human Aspects
Maslow's Hierarchy & Motivation
How Motivation Affects Problems
Teams In Problem Solving
8.0 Identify The Root Cause
Fishbone Diagrams - Is/Is-Not Analysis
Testing The Root Cause
9.0 Search For Solutions
Brainstorming - The Columbo Approach
Building A Burger Better Exercise
10.0 Identify The Best Solution
Cost-Benefit Analysis - PNI Analysis
Weighted Factor Evaluation - Unintended Consequences
11.0 Take Action
Three Types of Action
Planning The Implementation
12.0 Putting It Into Practice
Valley Extruded Products Case Study
Peeling The Onion
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