http://support.microsoft.com/mats/Program_Install_and_Uninstall Try clicking Start -> Run -> then type: C:\WINDOWS\Installer then click ok then look for the folder called: {6956856F-B6B3-4BE0-BA0B-8F495BE32033} then rename it something like: {6956856F-B6B3-4BE0-BA0B-8F495BE32033}-old